What we help with - SafeHaven

We help businesses

  1. Risk assess and prepare prior to critical incidents
  2. Implement crisis management swiftly and effectively when an incident occurs
  3. Provide specialist follow-up trauma support and treatment for their employees


Benefits of Critical Incident Stress Management (CISM)

  • Stabilises crisis situations swiftly and effectively
  • Assists in reducing job stress, burnout and time off sick
  • Promotes employee wellness and team morale
  • Provides risk management for adversarial situations, helping decrease litigious responses
  • Decreases the overall cost to employers, with studies showing a saving of £7 for every £1 spent on CISM


When is an incident considered critical?

This is when something happens that can be considered traumatic and beyond what would be expected in normal day-to-day life. A critical incident is likely to evoke reactions such as helplessness, intense fear or horror. The incident will typically involve the actual, or perceived, serious threat to someone’s life or their welfare. These types of incidents usually undermine our sense of safety, security and competency in the world. Exposure to these types of incidents often results in psychological injury such as Acute Stress and Post Traumatic Stress Disorder (PTSD).


Examples of critical incidents in the workplace:

  • Serious accidents/injuries at work
  • Workplace violence
  • Bullying
  • Poor stress management skills of personnel
  • Chronic job related stress leading to a personal breakdown
  • Robbery/workplace crime
  • Suicide
  • Unexpected workplace fatality
  • Death of a colleague away from work
  • Death of an employees’ family member
  • Downsizing/layoffs
  • Mergers
  • Terrorist activities
  • Natural disasters such as fires, floods, hurricanes etc.
  • Line of duty death or injury (for example among emergency services personnel)
  • Being an emergency worker/first responder in critical incidents and disasters (emergency services, police, fire and rescue service etc.)

Examples of personal critical incidents that can affect your employees:

  • Road traffic accident
  • Any accident involving serious injury and/or property damage
  • Industrial accidents involving serious injuries or fatalities
  • Sudden unexpected death of a relative, friend of colleague
  • Assault or abuse (sexual, domestic, emotional, psychological)
  • Robbery and violent crimes
  • Suicide or attempted suicide
  • Homicide
  • Any life threatening experience
  • Adverse/negative publicity
  • Observing or being aware of unethical acts
  • Witnessing any of the individual or workplace critical incidents